Legal
These Terms and Conditions govern your use of the Graftr platform and the credentialing, network, and payment infrastructure we provide. By engaging with Graftr — whether as a parker, a member, or a visitor to our website — you agree to these terms.
01
Graftr (Pty) Ltd (Registration No. 2026 / 350612 / 07) is a credentialing and network platform registered in the Republic of South Africa. Our registered address is 2 Gazelle Drive, Ballito, KwaZulu-Natal, 4420.
Graftr verifies the identity of independent car guards and issues them credentials — including a Graftr tag — that allow them to be recognised as registered members of the Graftr network. Graftr also provides the payment infrastructure that lets members of the public pay members of the network directly for their services.
Graftr does not provide carguard, security, or vehicle-watching services itself. Those services are provided independently by verified members of the Graftr network, who are not employees, agents, or contractors of Graftr. Graftr's role is limited to verification, credentialing, and facilitating payments between parkers and members.
We are not a financial services provider (FSP) as defined under the Financial Advisory and Intermediary Services Act (FAIS), and we do not hold or take custody of client funds. Payments made through the Graftr platform are processed by a licensed South African payment gateway and paid directly to the member — Graftr is not a party to the underlying transaction for carguard services.
02
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Graftr provides independent car guards with the tools, credentials, and infrastructure to operate as recognised, verifiable members of the Graftr network. This includes identity verification and onboarding, a Graftr tag and profile that parkers can use to identify a member, and payment infrastructure that lets parkers pay members directly and securely.
Carguard and vehicle-watching services in public and semi-public parking areas are provided independently by members of the Graftr network — not by Graftr. When you see a Graftr tag, it indicates that the individual is a verified, currently active member of our network, not that Graftr is providing the service on their behalf.
Graftr does not guarantee the availability of a member at any specific location or time, and does not direct, supervise, or control how members perform their work.
04
Payments made through the Graftr platform are paid directly to the member providing the service, via a licensed South African payment gateway using a split-payment structure. Graftr does not receive, hold, or take custody of these funds at any point, and may deduct a platform fee from the transaction to cover the cost of providing the platform.
By completing a payment through our platform you confirm that:
05
Because payments are made directly to the member and Graftr does not hold or receive those funds, Graftr is not able to unilaterally issue refunds on a member's behalf. Our approach to refunds and disputes is as follows:
To raise a dispute, email info@graftr.co.za with your name, the transaction date, amount, and any relevant details. We will acknowledge your query within 2 business days.
06
Members of the Graftr network are fully independent car guards. They are not employees, agents, or contractors of Graftr, and Graftr does not remunerate, direct, or supervise them in any way. Members set their own hours, locations, and manner of work, and are solely responsible for the services they provide.
Because members act independently and not on Graftr's behalf, Graftr is not responsible for the conduct, performance, or actions of any member. Any concerns about the behaviour or conduct of a Graftr member should be reported to info@graftr.co.za, and we will investigate as part of maintaining the integrity of the network.
Graftr reserves the right to suspend or remove any member's verification or access to the network at any time if their conduct does not meet our standards.
07
Graftr provides a credentialing, network, and payment platform. We are not the provider of carguard or vehicle security services, and we make no guarantee — express or implied — regarding the prevention of vehicle damage, theft, or loss in any parking area. The presence of a verified member is not insurance or a guarantee of vehicle security.
To the maximum extent permitted by South African law, Graftr disclaims liability for the acts, omissions, or performance of any independent member, and Graftr's total liability to you for any claim arising from your use of our platform (as distinct from any service provided by a member) shall not exceed the amount of any platform fee retained by Graftr in connection with the relevant transaction.
Graftr is not liable for any indirect, consequential, or incidental losses arising from your use of the platform or from services provided by an independent member.
08
Graftr collects and processes personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. We collect only the information necessary to verify members, issue credentials, and enable payments between parkers and members.
We do not sell, share, or disclose your personal information to third parties, except where required by law or where necessary to facilitate verification or payment (e.g. our payment gateway).
For full details on how we handle your data, please contact us at info@graftr.co.za. A full Privacy Policy will be published at graftr.co.za/privacy in due course.
09
Graftr reserves the right to update these Terms and Conditions at any time. Any changes will be published on this page with an updated effective date. Continued use of the Graftr platform after changes are published constitutes acceptance of the revised terms.
We recommend checking this page periodically. For material changes, we will make reasonable efforts to notify registered members.
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These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from or in connection with these terms shall be subject to the jurisdiction of the courts of KwaZulu-Natal, South Africa.
We encourage resolution of any disputes informally in the first instance by contacting us directly. If a dispute cannot be resolved informally, either party may refer the matter to the applicable South African court of competent jurisdiction.
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If you have any questions about these Terms and Conditions, a transaction, or your rights as a user of the Graftr platform, please get in touch: